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Robert specializes in CRM, xRM, SCRM and SharePoint Solutions. Robert is a husband, a proud father and organic farmer
Tag Archives: scrm
Know how to create regulars – creating fans
- Fans Coughlin’s Law – “Be friendly to everyone you meet. You never know who will be your next most important person in your life.” Some say customers and some say FANS. Personally I like the sound of FANS a … Continue reading
Know how to give them a discount – reward them
– Rewards Coughlin’s Law – “Nothing is for free in this world. To get something, you have to give something.” In the bar business as well as the online business, to get something, you will need to give something. Do … Continue reading
Know the cool crowd and how they are good for business
– Influencers Coughlin’s Law – “Most people will follow a crowd. Win over the ones who don’t and the others will follow” When running a pub, business is best when the bar is full. Really, no charge for that piece … Continue reading
Change of seasons – What happened to the conversation?
- Seasons Time moves on. The way we used to track time was the passing of day to night, the phases of the moon and the different seasons. Everything follows a season – people, animals, plants. The word seasons could … Continue reading
A Retired Barman’s view on SCRM – Social CRM
Coughlin’s Law – if you stand behind the bar long enough you’ll get webbed feet When I moved to Atlanta I got a job waiting tables and then bartending. I had a lot of fun and met a lot of … Continue reading
