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Robert specializes in CRM, xRM, SCRM and SharePoint Solutions. Robert is a husband, a proud father and organic farmer
Tag Archives: scrm
How Does a Patio Improve Your Business?
Coughlin’s Law – Free advertising is the best kind A patio is free advertising? Yes. As long as you have a good product and your customers are enjoying themselves. People are funny creatures. Without knowing anything about an establishment, if … Continue reading
A Wee Dram More Please
Coughlin’s Law – Just a Little Effort Please….. What does it take to have a .300 batting average? A few extra days in the batting cage? A few more hours of practice when everyone else goes home? What is the … Continue reading
Marketing Campaigns – Email, Blog Postings, Twitter and Facebook- How to Track and Learn From Them
-Marketing Coughlin’s Law – “Improvement comes from knowing how well you did yesterday and what you will do differently today.” Marketing is something that every organization has to do no matter what size you are. Even if your plan is … Continue reading
Taking Service to the Customer – Social Media CRM
-Service Coughlin’s Law – “If you are going to turn the lights on, be ready to serve.” If you are going to have a business phone number, you should answer it when it rings.
CRM Features You Should Have
-Features Coughlin’s Law – “You save more time, taking time to make the right decision” In my last article, we went over the Must Haves for a CRM System.
Using Social Media for Positive Reviews
-Results Coughlin’s Law – “Only ask Yes or Yes questions to increase your happiness” These days there are a lot of sites out there reviewing products. These sites are designed to give a potential customer another customer’s opinion about the … Continue reading
Social CRM Gold Rush
-Invention or Addition Coughlin’s Law – “It’s not always the most important to be the first but rather the last one standing.” The question is how and when you get in on the social CRM (SCRM) gold. Do you wait … Continue reading
Inviting the Pretty Girl to the Dance – How to Have a Successful Event
-Resolute Coughlin’s Law – “Be bold and unafraid. The worst they can say is no” Have you ever had to put on an event and were worried about attendance? Terrified that no one would show up?
SERP – Monitoring your Online Presence
-Identity Coughlin’s Law – “Protect your name and your honor… It’s all you’ve got”
What is the question?
-Questions Coughlin’s Law – “You get what you ask for”
