MSCRM Email Router Complications
At work we, Engage, Inc, host Microsoft CRM, Sharepoint, Exchange, GP, websites and more. To assist with the hosting, management and deployment, we use Microsoft’s HMC platform. Our team recently upgraded to HMC 4.5 and the best way to do that for use was to create a new domain and then migrate everyone over to it. In an effort to “eat our own dog food” we moved over our company’s email fist and will migrate other services one at at time.
So now we have taken a complicated environment and made it more complicated.
Our CRM server is in domain A with our domain accounts. Our email is in domain B. The domains can see each other but are separated by a firewall. Once all services are moved over the old domain will be sunsetted. We reconfigired the email router to point to the new Exchange servers and of course it didn’t work as well as hoped.
After some testing, Searching online we discovered that hosted CRM isn’t as popular as we though just yet or not tool many people have written about it. So just finding information on and IFD deployment is difficlt enough never mind finding information on setting up the email router with two different domains.
The solution was to move the MSCRM email router to domain B where the email is. That way the account that runs the MSCRM email router service can be a local domain account and permissions to mailboxes. For the deployment options, we choose online service provider to connect to the crm server and load the CRM users. The in comming mail server needs to be the Exchange 2007 Mailbox server and the out going server needed to be the Exchange 2007 Client Access Server. We also configured relay for the CRM server with the CAS server as well.
Since we were using Exchange 2007, we did need a few extra files to complete the install. This KB explains why.
It was more complicated than inticipated but was a good process to go through since we have some business comming up where the customer will be hosting CRM with us and keeping their Exchange on site, at least for now.
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Robert specializes in CRM, xRM, SCRM and SharePoint Solutions. Robert is a husband, a proud father and organic farmer